Our Ideal Customer
A great customer is anyone experiencing loss from a water or fire damage, or those who's property is affected by mold. In addition, if you have dirt where it shouldn't be - you are a good customer for SERVPRO!
Who we want to be referred to
Partner types we’d like to work or share referrals with
About Us
SERVPRO of the Twin Ports is part of the national franchise system with over 1700 locations across the U.S. SERVPRO is one of the leading choice is for insurance companies Nationwide to handle fire and water damage claims for their insured's. We also do a mold remediation, biohazard cleanup, and just good old fashioned cleaning! So whether you need your carpets cleaned, your tile restored, or if you have a major of fire in your house… SERVPRO stands ready to help you 24/7. Call SERVPRO of the Twin Ports for a free consultation.
How We Got Started
We were once an independent company that was started in 1985 called ON-SITE Professional Cleaning. We joined the SERVPRO franchise system in 2010. Even though we are part of a large franchise system, we still have a priority on one-to-one customer service. We care deeply about our customers and count most of them as good friends.
The products and services we offer
Recommendations Received (84)
"Elite Sports medicine and integrative health services offer the best complete “Health CARE with..."
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"Elite Sports medicine and integrative health services offer the best complete “Health CARE with spinal alignment microcurrent therapy , we eliminate the Cause of the pain then train for specific muscle rehabilitation with licensed Physical therapy assistants , massage therapy. Spinal Decompression therapy and Functional medicine Nutrition al lab testing and counseling ,
Far infrared therapy , hyperbaric oxygen , Avazzia alpha stimulation !
And Great loving g caregivers!! "
"politeness"
"From my experience Servpro of Twin Ports has always been a respectable company"
Products & Services
Mold can be a difficult problem to solve. If you find mold DON'T TOUCH IT of disturb it in any way. Spores can be immediately distributed throug...
If you have ever had water in your basement you know what a mess it can be. SERVPRO of the Twin Ports is equipped to remove the water quickly and ...
A fire in your home is a very traumatic experience. At SERVPRO, we have the training and staff to help you through. We have the cleaning technolo...
Gallery
Recommendations Given (70)
"Feradyne is an amazing company with incredible products. Everyone who is involved with archery..."
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"Feradyne is an amazing company with incredible products. Everyone who is involved with archery should arrange for a tour of their facility. The products are amazing! They have a terrific team."
"Arno has been in business for many many years and has the experience to manage small and large..."
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"Arno has been in business for many many years and has the experience to manage small and large projects and he is genuinely a very nice guy!
"
"I like Doug. He is a very cool guy. Lots of marketing talent and is easy to work with."
Recent Activity
Our company can do site disinfections for businesses, homes, equipment, buildings, etc. We are here to help!
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Our company can do site disinfections for businesses, homes, equipment, buildings, etc. We are here to help!
SERVPRO of the Twin Ports does first responding to situations where there is a need for cleaning and disinfection. All workers must enter work space with appropriate protective equipment and supplies to remove hazards. The utmost in care and precaution must be observed. This changes our...
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SERVPRO of the Twin Ports does first responding to situations where there is a need for cleaning and disinfection. All workers must enter work space with appropriate protective equipment and supplies to remove hazards. The utmost in care and precaution must be observed. This changes our business, dramatically.
We are deeply concerned with those displaced by the recent travel restrictions and closing of restaurants and bars. So many are left without work and resources all of a sudden. We hope and pray for a rapid resolution to this matter.
Paying for referrals ends up biting you in the end. It is better to earn them by quality work and doing what you say you will do. Exceeding expectations is what gets referrals, not a bribe.
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Paying for referrals ends up biting you in the end. It is better to earn them by quality work and doing what you say you will do. Exceeding expectations is what gets referrals, not a bribe.
It's face to face, one on one contacts to establish relationships. Putting on social events and going out to learn about someone else's business is helpful. Strategic linking is very important. Don't be afraid to spend money on lunches or happy hour visits with people you want to do business...
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It's face to face, one on one contacts to establish relationships. Putting on social events and going out to learn about someone else's business is helpful. Strategic linking is very important. Don't be afraid to spend money on lunches or happy hour visits with people you want to do business with.
I think this one is “proceed with caution”. Anytime you’re dealing with someone you know well, you have to be careful not to allow misunderstandings get in the way of your relationship. No relationship is worth losing over money. So especially if you’re working with a friend or relative that is...
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I think this one is “proceed with caution”. Anytime you’re dealing with someone you know well, you have to be careful not to allow misunderstandings get in the way of your relationship. No relationship is worth losing over money. So especially if you’re working with a friend or relative that is particularly fussy or difficult it might be better to refer them to someone else.
If you end up passing on the referral… It is advisable to tell the other person why to make sure they know just how important the relationship is.
Most of the time when I have done business with close friends and family it has worked out just fine but if you feel things heading south it is best to pass a referral.
1) Realize that the customer is not happy for some reason. Maybe they are stressed out, maybe they don't appreciate how long it is taking, quality of work...etc.
2) Find out why they are upset. Identify the issues carefully. Talk it through with the customer to make sure they know you...
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1) Realize that the customer is not happy for some reason. Maybe they are stressed out, maybe they don't appreciate how long it is taking, quality of work...etc.
2) Find out why they are upset. Identify the issues carefully. Talk it through with the customer to make sure they know you understand the issues. WRITE OUT the concerns on your notebook. Listen while the customer unpacks their concerns. Do NOT interrupt or try to defend yourself or make excuses. Repeat back what you have learned. Make sure the customer knows you understand. Apologize for any shortfalls.
3) Create a plan to bring about a satisfactory resolution. Right there. Write it up, have the customer sign it, then execute on it.
4) Check in with customer daily. The more of an issue it is, the more often you communicate.
Customers who are fussy, cranky, or miserable are an inevitability. They ALL have at least one of those properties. Try to think about the situation by looking through their eyes.
Is there a lack of trust? How do the vehicles look, uniforms, grooming, manners, respect for personal property? There are a million things to consider when developing trust...if you don't have it, you will have lots and lots of problems that will cost you precious time and money. Do it right the first time and things will go much better.
If you want to force a change, then it's all about presenting a compelling offer. Which means 2 of the following 3...Price, Quality, or Speed. You have to beat the competitors price, do a better job, or be more responsive - faster. If the status quo is going happily on and has been for years,...
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If you want to force a change, then it's all about presenting a compelling offer. Which means 2 of the following 3...Price, Quality, or Speed. You have to beat the competitors price, do a better job, or be more responsive - faster. If the status quo is going happily on and has been for years, you will have a hard hill to climb.
Also remember, that the best value to the customer is not ALWAYS the lowest price. Better and faster service can win too. Depends on the customers level of satisfaction.
I would say, if you do good work people MAY remember you. If you don't do good work they WILL remember you (and tell all they know!). Better to be remembered in a good way if you can. Keep customer satisfaction as a top priority and snuff out all little fires before they become big ones. Keep...
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I would say, if you do good work people MAY remember you. If you don't do good work they WILL remember you (and tell all they know!). Better to be remembered in a good way if you can. Keep customer satisfaction as a top priority and snuff out all little fires before they become big ones. Keep things moving in a positive direction. Check after the work is done to make sure that everything is OK. Ask for reviews online to build your reputation.
Our Recognition
Kevin Buck
Owner
Leslie Buck
Accounting
Ryan Kne
Sales Rep/Production Chief