How do you manage your online reviews?

Best way to generate online reviews is to ask for them. Best way to manage negative reviews is to address them immediately in a very positive and rewarding way for the customer. Eddie

Rather than just turning reviews on FB for anyone and everyone to comment (because people can comment even if they are not customers!!)  we have asked our customers via email and our private FB group is they would be willing to give us a review and then we post them ourselves.  They are still honest but it helps control the negativity and the people who may be wanting to just hurt your business but have never even done business with you.

If I would receive a bad review on my handcrafted jewelry which I have not and I have been in business 10 years I would definitely reach out to them inquire about this issue and either offer a refund or steep credit in order for them to take it down. 

As an online business, it's hard to live by word of mouth. I think you have to take the initiative to reach out to your customer after they have received the item/s they purchased. I always offer a coupon after I received the review/comment as well. I have many customers on Facebook and post something enticing on my wall for them to leave a review or even do a video review on youtube. 

We hear wonderful comments from patients every day and ask them to give us a review, but they do not always have time to provide those compliments online for us. We have the most success when we promote online reviews periodically in the office.  We post a sign asking for reviews, we have our therapists remind the patients and we select our most frequent patients with an emailed review request.  Several times each year we will offer a chance on a giveaway for new reviews.  Be specific where you want the review to be placed, whether your website, google, facebook etc.  We have developed a link we can email making it easy for the patient to land on the page where we want the reviews to appear. We find success in simply asking for a review as the patient leaves the office

I get and manage online reviews by being steadfast honest. There will be those who think it's fun to hurt someone because of a small incident. I take time to help that customer who is uncertain about what they want/need. I have taken people information just to find that I don't have what they need. I refer them to a business that can handle their need even if it's a competitor. Have I lost a customer, no I don't think I have.  I lost a sale, but I have probable gained a couple of customers, because the person I help will definitely tell someone about the great service and my interest in their need.

Best ways to manage online reviews are:

Thank the reviewer for their feedback.

For negative reviews; thank the person giving the review for their feedback and do not become defensive. Remember the phase "A kind answer turns away wrath. Remember, it is only one person's opinion and you can never please everyone. You might even learn from that person's review.

First, take ALL reviews very seriously! Work to get the best review from every client. Treat each as your most valuable customer. Second, respond to negative reviews immediately in a public way just as the review was itself. Work to resolve the issues with the unhappy customer. Ask for reviews from others so as to off set the negative review! 

Your right, I find getting reviews for a new business is very difficult. I sell and make all natural soy candles. So unless people have tried them theirs no review. So I ask my customers to please give me a review. But in this day and age people are so busy it dose not always happen. So don't give up just keep trying. As far as bad reviews I respond with a solution to what ever the problem was. If it's just a no substance complaint I leave it alone.

Ask immediately for a review and give the customer an easy way to provide that review. Relying on someone to remember to write a review is one of the most difficult tasks. 

Get a video review for your website. Video reviews are more honest, as well as spontaneous, and easier to deliver for the consumer. 

1- Request a review from your customers at every chance, on your invoices, your communication digital or written and provide a simple way for your customers to post their reviews (direct web link)

2- Publish the customers' reviews on your website 

3- Review your customer reviews once weekly and address the negative one, if you have time you can answer them all

see our website reviews http://ca.advpharmacy.com/reviews