I just cancelled after years because my request to speak to a Supervisor was rejected.
We had 3 tickets open for one event. I was told not to reply by email, but to reply in the support thread.
Their support is in BETA and apparently the company doesn't completely understand how to use it.
We have found places where they did not submit payment to a State Agency, and when pointed out there was no reply.
Only one support person was helpful and understood there was a deadline on the action needed. Her request for urgency wasn't received. Instead I received a long email that took far more time than a phone call would have. Still my issue is not addressed.
I haven't owned a business for so long, but if a customer asks to speak to a Supervisor, it's time for a HOT TRANSFER. If the customer hangs up after being refused their request several times. Finally, please don't charge the customer for a service they did not use. The cancellation was late because the customer service didn't happen. If the customer service would have been timely or concerned, I would not have cancelled. This was a nightmare to deal with.
User-Friendly, great for small offices!
Excellent - Super Easy!
I'm very happy with the process and services.
Using gusto for more than a year. Easy to use until you have a problem and needs to talk with a real person.
Been with them for about 10 months and loving their service!
Great for any size business...provides a cloud-based payroll, benefits, and human resource management solution for businesses based in the United States. Gusto handles payments to employees and contractors and also handles electronically the paperwork necessary to help client companies comply with tax, labor, and immigration laws.